Tentative bookings will be held for 7 days unless otherwise discussed. If we do not receive confirmation of booking after 7 days the date is forfieted.
The total room hire fee acts as a deposit for your event and must be paid to confirm your booking. upon confirming you want to go ahead with your event a booking confirmation invoice and e-contract will be sent to you. If this is not paid and signed within 7 days you will forfeit the selected date.
All payments must be made by 5 days prior to event commencement unless otherwise discussed. Any pre-purchased drinks packages and pre-arrange bar tabs must be paid prior to the commencement of the event. If during the event you extend the bar tab we will ask to hold a credit card which will be charged at the end of the event.
In the case of an event cancellation the following cancellation timeline must be adhered to:
30+ days prior to event - Full deposit refund
21-30 days prior to event - 50% deposit refund
14-21 days prior to event - 25% deposit refund
0-14 days prior to event - No deposit refund
Any event cancelled less than 7 days prior to the event will be subject to food spoilage fees dependant on the food selection and catering numbers.
Any event with a large reduction in numbers less than 7 days prior to the event will also be subjected to food spoilage fees.
Upon your first visit to our site we ask that you sign a credit card authorisation form allowing us to keep your credit card details on file for up to 7 days post event date. This will then be destroyed. Your credit card information will only be used in case of damages caused to the property or to cover any outstanding fees. You will be notified prior to any charges made.
The minimum spend is the hiree's responsibility to be met. This will include any payments made by guests over the bar, bar tabs, or drinks packages. If at the end of the night it is not met a credit card payment must cover the remaining fee.
Due to the nature of our health and safety licenses we are unable to permit patrons or guest to bring liquor or food onto the premises. Similarly no food or beverage can be remove from the premises. Celebration cakes are an exception to this, but must be discussed prior to the event.
If you guests are found to have brought alcohol into our venue we have the right to evict them from the premises. If you, the hiree, are found to have brought alcohol onto the premises we have the right to end bar service and terminate the event immediately.
Any event continuing beyond the confirmed departure time will incur an additional fee. We have a strict 1am Venue Closing hour. No guests may remain onsite after 1am or they will be asked to leave by our security.
Any candles must have a suitable container to catch wax spillage. If there is any damage caused by spilt wax there will be an additional $100 cleaning fee.
We do not allow any glitter or confetti on premises. If these items are used there will be an additional $100 cleaning fee.
We welcome all other decorations, however no attachments are to be used on the walls without prior approval.
Security is mandatory for all 21st birthdays or events with over 100 guests. This is arranged by the event manager at no additional cost. If you would like additional security it is $40 per hour with a minimum of 5 hours.
In the event of a cancellation due to a COVID lockdown, or due to the hiree being infected with COVID-19 the deposit is fully refundable, or transferrable to another suitable date.
If a government health order reduces the capacity to less than your estimated final number we will work with you to accomodate rescheduling up to 7 days prior to your event, with all catering and room hire costs being fully transferrable.
All guests and contractors must abide by the government mandated COVID-19 rules at the time of the event. This will be outlined to the event organiser prior to the event.
You are financially responsible for the cost of repairing any damage or breakage of venue property outside of standard wear and tear.
To open a bar tab during the event, or add more on to a pre-paid bar tab you will be required to leave a credit card with our bar staff. You will receive this back at the end of the event once the bar tab has been settled.
All staff at Chirnsides By The River practice responsible service of alcohol. Any persons deemed intoxicated may be refused the service of alcohool and can be asked to leave the venue in extreme circumstances.
We only accept Australian Drivers Licences, Australian Proof Of Age cards, or Passports as proof of age.
Guests under the age of 18 are permitted on premises but must be accompanied by a parent or guardian. They will not be allowed to consume any alcohol while on premises. If it is found that someone is supplying them alcohol both parties will be evicted from the venue.
Images taken before or during the event by the event manager or provided to the event manager by guests may be published on our website or social channels without obtaining specific permissions. Please let your event manager know if you do not wish for this to occur.
Our venue is a non-smoking venue. There are smoking areas on the balcony, or outside of the venue.
We do not host 18th Birthday Celebrations at our venue.
You are more than welcome to come and view our site prior to booking in. This must be prearranged with our event manager. We do not accept walk in room viewings, just as you would not want a stranger walking into your event.